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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare to develop emotional intelligence
   • Develop evaluation criteria for assessing emotional strengths and weaknesses
   • Assess emotional strengths and weaknesses against evaluation criteria
   • Identify and analyse potential emotional stressors in the workplace
   • Identify methods for responding to emotional stressors
   • Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace
2. Develop emotional intelligence
   • Analyse and document emotional responses of co-workers
   • Develop a plan for identifying and responding to a range of emotional expressions
   • Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace
   • Apply techniques that show consideration for the emotions of others when making decisions
   • Consult with relevant stakeholders and identify improvement areas for own emotional intelligence
3. Promote development of emotional intelligence in others
   • Identify workplace opportunities for others to express their thoughts and feelings
   • Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace
   • Implement identified opportunities and tasks in the workplace according to organisational policy and procedures

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

demonstrate emotional intelligence in relation to at least two different work tasks

promote development of emotion intelligence in others on at least one occasion.

In the course of the above, the candidate must:

develop assessment criteria to assess personal emotional strengths and weaknesses

conduct an analysis to identify personal emotional triggers, incorporating feedback from others

analyse and document interactions with co-workers

develop and implement plans for responding to emotional expressions

apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

application of emotional intelligence attributes, including:

self-awareness

self-management

social awareness

relationship management

emotional intelligence principles and strategies

strategies for communicating with a diverse workforce that has varying expressions of emotion

methods to develop emotional intelligence in others

emotional intelligence in the context of building workplace relationships.

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